Shipping of top dog cool cat products

Shipping is done with our logistics partners DPD and DHL. 

Shipping costs and delivery times

Standard shipping costs for orders over EUR 250 are free of charge within AUSTRIA.

Standard shipping

Austria: 1-2 working days, costs EUR 4,90  , above an order value of EUR 250,- free standard delivery


Germany: 2-4 working days, costs EUR 6,90,- up to 5kg, over 5kg EUR 9,90,-
Switzerland: 2-4 working days, costs EUR 18,- up to 2kg, over 2kg EUR 24,-
EU-Europe: 2-5 working days, costs EUR 15.90


 

Express delivery

EU-Europe: 1-2 working days, costs EUR 18,- up to 5kg, over 5kg EUR 28,-
Switzerland: 1-2 working days, costs EUR 20,- up to 2kg, over 2kg EUR 30,-
UK: 1-3 working days, costs EUR 20,- up to 2kg, over 2kg EUR 30,-

USA: 1-3 working days, costs EUR 30,- up to 2kg, over 2kg EUR 40,-

Track your shipment status

As soon as we have shipped your order, you will receive an email with the DPD or DHL tracking number. You can check the status of your order one to two hours after receiving the email via the link provided.

Tracking shipment

Shipment with DPD:
Check the status of the parcel LINKS


Shipping with DHL:
Check the status of the parcel LINKS

Deliveries in Europe are made via DHL Express or via DPD for standard deliveries. Shipments to the United States are delivered by express service only. Shipments sent by TDCC are insured against theft and accidental damage by our courier partners. This insurance coverage expires upon receipt of the shipment and written confirmation.

For security reasons, we do not deliver to post office boxes and for partial deliveries, shipping costs will only be charged once.
Our service hours for processing and dispatching orders are Monday to Friday from 9.00 to 19.00 CET (excluding Austrian public holidays). The goods are ready for dispatch within two working days after receipt of payment at the latest.

Duties & Taxes

Duties and import taxes within the European Union

 

Items shipped within the European Union are not subject to additional taxes or customs duties.

These are the current EU countries: Austria, Belgium, Bulgaria, Croatia, Cyprus (South Cyprus only), Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.

For USA, UK and Switzerland we deliver as DDP (Delivery Duty Paid). If you select one of these countries, the product prices shown include all import taxes and customs duties,

You can return all items free of charge within a period of 30 days after delivery.

Can I return items?

 

We hope that you are satisfied with your order. If for any reason you are not completely satisfied, you can return all purchases (including reduced items) within 30 days of receipt.
 

If you wish to exchange an item, they must be unused and show no damage. The cost of courier delivery for returned goods will be borne by top dog cool cats.

Please go to our returns portal, request your return and print your returns label.  Click here for returns

Please pack the items carefully so that they arrive undamaged. You are responsible for the package until it reaches us. Therefore, please make sure that your item is insured or can be tracked. This happens automatically when you organise the return shipment via our returns portal.

Customised items are excluded from this rule.

Support

Sollten Sie zu unseren Versandkosten noch Fragen haben, kontaktieren sie uns gerne unter: 

customerservice@topdogcoolcat.com

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