Question 1

1) Scope

Accepted Answer

1.1 These General Terms and Conditions (hereinafter "GTC") from
top dog cool cat
​Sabine Kreuzspiegl e.U
​Prinz Eugen Strasse 70/2/E.4C
1040 Vienna, Austria
Email: office@topdogcoolcat.com
Phone: +43 1 2266036
apply to all contracts for the delivery of goods and services that a consumer or entrepreneur (hereinafter "customer") concludes with the seller with regard to his goods and services. The inclusion of the customer's own conditions is hereby contradicted, unless otherwise agreed.
A consumer is any natural person who engages in a transaction that is not part of the operation of their business. Entrepreneur within the meaning of these terms and conditions is a natural or legal person or a partnership with legal capacity who, when concluding a legal transaction, acts in the exercise of their commercial or independent professional activity. Stock corporations, limited liability companies, commercial and economic cooperatives, mutual insurance associations, savings banks, European economic interest groups (EEIG), European companies (SE) and European cooperatives (SCE) are entrepreneurs by virtue of their legal form.

Question 2

§1. Scope of Application

Accepted Answer

1.1 These general terms and conditions (hereinafter "GTC") of
top dog cool cat
Sabine Kreuzspiegl e.U
Prinz Eugen Street 70/2/E.4C
1040 Vienna, Austria
Email: office@topdogcoolcat.com
Phone: +43 1 2266036
apply to all contracts for the delivery of goods and services that a consumer or entrepreneur (hereinafter referred to as "Customer") concludes with the seller with regard to the latter's goods and services. The inclusion of the Customer's own terms and conditions is hereby objected to, unless otherwise agreed.
A consumer is any natural person who enters into a transaction that is not part of the operation of his business. Entrepreneur in the sense of these GTC is a natural or legal person or a partnership with legal capacity who, when concluding a legal transaction, acts in the exercise of his commercial or independent professional activity. Stock corporations, limited liability companies, commercial cooperatives, mutual insurance companies, savings banks, European Economic Interest Groupings (EEIG), European Companies (SE) and European Cooperatives (SCE) are entrepreneurs by virtue of their legal form.

Question 3

§ 1. Data collection when visiting our website

Accepted Answer

When you use our website for information purposes only, i.e. if you do not register or otherwise transmit information to us, we only collect the data that your browser transmits to our server (so-called "server log files"). When you visit our website, we collect the following data, which is technically necessary for us to display the website to you:
Our visited website
Date and time at the time of access
Amount of data sent in bytes
 Source/reference from which you reached the page
 Browser used
Operating system used
 IP address used (if applicable: in anonymous form)
The processing is carried out in accordance with Art. 6 para. 1 lit. f GDPR on the basis of our legitimate interest in improving the stability and functionality of our website. The data is not passed on or used in any other way. However, we reserve the right to check the server log files retrospectively if there are concrete indications of illegal use.

Question 4

1) Data collection when visiting our website

Accepted Answer

If you only use our website for informational purposes, i.e. if you do not register or otherwise provide us with information, we only collect data that your browser transmits to our server (so-called "server log files"). When you visit our website, we collect the following data that is technically necessary for us to display the website to you:
Our visited website
Date and time at the time of access
Amount of data sent in bytes
Source/reference from which you came to the page
Used browser
Operating system used
IP address used (if necessary: in anonymous form)
The processing is carried out in accordance with Article 6 (1) (f) GDPR on the basis of our legitimate interest in improving the stability and functionality of our website. The data will not be passed on or used in any other way. However, we reserve the right to subsequently check the server log files if there are concrete indications of illegal use.

Question 5

1. How can I pay at top dog cool cat?

Accepted Answer

Top dog cool cat currently offers the following payment methods: Credit cards such as Visa, Mastercard, AMEX as well as Diners.Credit cards: You will be connected directly to your credit card at check-out via our payment portal in order to process your payment. The credit card details are transmitted in a secure payment window so that your data remains protected.

Question 6

§ 2. Cookies

Accepted Answer

In order to make visiting our website more attractive and to enable the use of certain functions, we use so-called cookies on various pages. These are small text files that are stored on your terminal device. Some of the cookies we use are deleted after the end of the browser session, i.e. after you close your browser (so-called session cookies). Other cookies remain on your end device and enable your browser to be recognized the next time you visit (so-called persistent cookies). If cookies are set, they collect and process certain user information such as browser and location data and IP address values to an individual extent. Persistent cookies are automatically deleted after a specified period of time, which may differ depending on the cookie. The duration of the respective cookie storage can be found in the overview of the cookie settings of your web browser.
In some cases, cookies are used to simplify the ordering process by storing settings (e.g. remembering the contents of a virtual shopping basket for a later visit to the website). If personal data is also processed by individual cookies used by us, the processing is carried out in accordance with Art. 6 para. 1 lit. b GDPR either for the performance of the contract, in accordance with Art. 6 para. 1 lit. a GDPR in the case of consent given or in accordance with Art. 6 para. 1 lit. f GDPR to protect our legitimate interests in the best possible functionality of the website as well as a customer-friendly and effective design of the page visit.
Please note that you can set your browser in such a way that you are informed about the setting of cookies and can decide individually about their acceptance or can exclude the acceptance of cookies for certain cases or in general. Each browser differs in the way it manages cookie settings. This is described in the help menu of each browser, which explains how you can change your cookie settings. You can find these for the respective browsers under the following links:
Internet Explorer: https://support.microsoft.com/de-de/help/17442/windows-internet-explorer-delete-manage-cookies
Firefox: https://support.mozilla.org/de/kb/cookies-allow-and-reject
Chrome: https://support.google.com/chrome/answer/95647?hl=de&hlrm=en
Safari: https://support.apple.com/en-us/guide/safari/sfri11471/mac
Opera: https://help.opera.com/de/latest/web-preferences/#cookies
Please note that if you do not accept cookies, the functionality of our website may be limited.

Question 7

§2. Conclusion of Contract

Accepted Answer

2.1 The product descriptions contained in the Seller's online store do not constitute binding offers on the part of the Seller, but serve for the submission of a binding offer by the Customer.
2.2 The customer can submit the offer via the online order form integrated in the seller's online store. In doing so, after placing the selected goods or services in the virtual shopping cart and going through the electronic ordering process, the customer submits a legally binding contractual offer with regard to the goods or services contained in the shopping cart by clicking the button that concludes the ordering process. The customer may, if he is an entrepreneur, also submit his legally binding offer by email.
2.3 The seller can accept the offer of the customer within 5 days,
- by sending the Customer a written order confirmation or an order confirmation in text form (fax or e-mail), in which case the receipt of the order confirmation by the Customer shall be decisive, or
- by requesting payment from the customer after the order has been placed.
If several of the aforementioned alternatives exist, the contract shall be concluded at the point in time at which one of the aforementioned alternatives occurs first. The period for acceptance of the offer begins on the day after the customer sends the offer and ends at the end of the 5th day following the sending of the offer. If the Seller does not accept the Customer's offer within the aforementioned period, this shall be deemed to be a rejection of the offer with the consequence that the Customer shall no longer be bound by its declaration of intent.
If the customer selects a payment method during the online ordering process by clicking the button that concludes the ordering process and at the same time also gives a payment order to his payment service provider to transfer the money directly to the account of the seller , the seller declares, in deviation from section 2.3, already now the acceptance of the offer of the customer at the time when the money arrives at the account of the seller.
2.4 When submitting an offer via the Seller's online order form, the text of the contract shall be stored by the Seller after the conclusion of the contract and transmitted to the Customer in text form (e.g. e-mail) after the Customer has sent his order.
If the Customer has set up a user account in the Seller's online store before sending his order, the order data will be archived on the Seller's website and can be accessed by the Customer free of charge via his password-protected user account by providing the relevant login data.
2.5 Only the German language is available for the conclusion of the contract.
2.6 Order processing and contacting usually take place via e-mail and automated order processing. The customer must ensure that the e-mail address provided by him for order processing is correct, so that e-mails sent by the seller can be received at this address. In particular, when using SPAM filters, the customer must ensure that all e-mails sent by the seller or by third parties commissioned by the seller to process the order can be delivered.

Question 8

2. Orders and Returns

Accepted Answer

Here is some helpful information for customer orders in Europe: Do I have to pay additional taxes and duties?No, you do not have to pay any additional taxes and duties. The final purchase price will be displayed at checkout as usual.Do I need to fill out new papers if I want to return my purchase?No, you can still fill out a copy of the proforma return invoice as usual

Question 9

2) Conclusion of contract

Accepted Answer

2.1 The product descriptions contained in the seller's online shop do not represent binding offers on the part of the seller, but serve to enable the customer to submit a binding offer.
2.2 The customer can submit the offer via the online order form integrated in the seller's online shop. After placing the selected goods or services in the virtual shopping cart and going through the electronic ordering process, the customer submits a legally binding contract offer with regard to the goods or services contained in the shopping cart by clicking the button that concludes the ordering process. If the customer is an entrepreneur, he can also submit his legally binding offer by email.
2.3 The seller can accept the customer's offer within 5 days,
by sending the customer a written order confirmation or an order confirmation in text form (fax or email), whereby receipt of the order confirmation by the customer is decisive, or
by asking the customer to pay after placing his order
If there are several of the above alternatives, the contract is concluded at the point in time at which one of the above alternatives occurs first. The period for accepting the offer begins on the day after the customer has sent the offer and ends at the end of the 5th day following the sending of the offer. If the seller does not accept the customer's offer within the aforementioned period, this is considered a rejection of the offer with the result that the customer is no longer bound to his declaration of intent.
If the customer selects a payment method as part of the online ordering process by clicking on the button that completes the ordering process and at the same time issuing a payment order to his payment service provider to transfer the money directly to the seller's account, the seller declares in deviation from Clause 2.3 already accepts the customer's offer at the point in time at which the money arrives in the seller's account.
2.4 When submitting an offer via the seller's online order form, the text of the contract is saved by the seller after the conclusion of the contract and sent to the customer in text form (e.g. email) after the order has been sent.
If the customer has set up a user account in the seller's online shop before sending his order, the order data will be archived on the seller's website and can be called up free of charge by the customer via his password-protected user account by providing the corresponding login data.< /p>
2.5 Only the German language is available for the conclusion of the contract.
2.7 Order processing and contact are usually made via e-mail and automated order processing. The customer must ensure that the e-mail address provided by him for order processing is correct so that the e-mails sent by the seller can be received at this address. In particular, when using SPAM filters, the customer must ensure that all e-mails sent by the seller or by third parties commissioned to process the order can be delivered.

Question 10

2) Cookies

Accepted Answer

In order to make visiting our website attractive and to enable the use of certain functions, we use so-called cookies on various pages. These are small text files that are stored on your end device. Some of the cookies we use are deleted after the end of the browser session, i.e. after closing your browser (so-called session cookies). Other cookies remain on your end device and enable your browser to be recognized the next time you visit (so-called persistent cookies). If cookies are set, they collect and process certain user information such as browser and location data as well as IP address values to an individual extent. Persistent cookies are automatically deleted after a specified period, which can vary depending on the cookie. The duration of the respective cookie storage can be found in the overview of the cookie settings in your web browser.
In some cases, cookies are used to simplify the ordering process by saving settings (e.g. remembering the contents of a virtual shopping cart for a later visit to the website). If personal data is also processed by individual cookies used by us, the processing takes place in accordance with Article 6 (1) (b) GDPR either for the execution of the contract, in accordance with Article 6 (1) (a) GDPR in the event that consent has been given or in accordance with Art. 6 (1) (f) GDPR to protect our legitimate interests in the best possible functionality of the website and a customer-friendly and effective design of the site visit.

Please note that you can set your browser so that you are informed about the setting of cookies and can decide individually whether to accept them or exclude the acceptance of cookies for certain cases or in general. Each browser differs in the way it manages cookie settings. This is described in the help menu of each browser, which explains how you can change your cookie settings. You can find these for the respective browser under the following links:

Internet Explorer: https://support.microsoft.com/de-de/help/17442/windows-internet-explorer-delete-manage-cookiesFirefox: https://support.mozilla.org/de/kb/cookies-allow-and-rejectChrome: https://support.google.com/chrome/answer/95647?hl=de&hlrm=enSafari: https://support.apple.com/de-de/guide/safari/sfri11471/macOpera: https://help.opera.com/de/latest/web-preferences/#cookies
Please note that if you do not accept cookies, the functionality of our website may be restricted.

Question 11

3) Right of Withdrawal

Accepted Answer

3.1 Consumers residing in the EU generally have the right to withdraw from a distance contract.
A distance contract is a contract between the seller and a consumer, concluded without the simultaneous physical presence of the seller and the consumer, using only means of distance communication (fax, internet, telephone) up to and including the conclusion of the contract.
3.2 More detailed information on the right of withdrawal can be found in the seller's instructions on withdrawal.

Question 12

§ 3. Contacting us

Accepted Answer

3.1 Personal data is collected when contacting us (e.g. via contact form or e-mail). Which data is collected in the case of a contact form can be seen from the respective contact form. This data is stored and used exclusively for the purpose of answering your request or for contacting you and the associated technical administration. The legal basis for the processing of this data is Art. 6 para. 1 lit. b GDPR (required for the implementation of pre-contractual measures). Your data will be deleted after final processing of your request.

Question 13

3. Do I need an account to place an order?

Accepted Answer

You do not need an account to complete a purchase from us. However, if you register with us, you can save your address and card details via your top dog cool cat account so that you can shop more easily and quickly in the future.

Question 14

3) Contact

Accepted Answer

3.1 When contacting us (e.g. via contact form or e-mail), personal data is collected. Which data is collected in the case of a contact form can be seen from the respective contact form. This data is stored and used exclusively for the purpose of answering your request or for establishing contact and the associated technical administration. The legal basis for processing this data is Article 6 (1) (b) GDPR (required to carry out pre-contractual measures). Your data will be deleted after your request has been processed.

Question 15

§3. Right of Withdrawal

Accepted Answer

3.1 Consumers residing in the EU are generally entitled to a right of withdrawal when concluding a distance contract.
A distance contract is a contract between the seller and a consumer that is concluded without the simultaneous physical presence of the seller and the consumer, whereby up to and including the conclusion of the contract, the consumer has the right to withdraw from the contract.
A distance contract is a contract between the seller and a consumer concluded without the simultaneous physical presence of the seller and the consumer, using exclusively means of distance communication (fax, internet, telephone) up to and including the conclusion of the contract .
3.2 More detailed information on the right of withdrawal can be found in the seller's withdrawal policy.

Question 16

4) Prices and terms of payment

Accepted Answer

4.1 Unless otherwise stated in the seller's product and service description, the prices quoted are total prices that include statutory sales tax.

4.2 Top dog cool cat / Sabine Kreuzspiegl currently offers the following payment methods: Credit cards such as Visa, Mastercard, Discover, AMEX, Diners, CUP, JCB and Maestro and you can also use Klarna Sofortzahlen as payment methods.

Credit cards: Your credit card will be connected directly to our payment portal at check-out to process your payment. The credit card details are transmitted in a secure payment window.

Klarna Sofort: With SOFORT transfer, you can conveniently transfer the respective amount to your online banking account while you are still placing your order. Top dog cool cat / Sabine Kreuzspiegl receives a real-time confirmation after completing the SOFORT transfer. This means that the order can be processed immediately

Question 17

§ 4. Data processing when opening a customer account and for contract processing

Accepted Answer

Contract processing
Pursuant to Art. 6 para. 1 lit. b GDPR, personal data is collected and processed if you provide it to us for the execution of a contract or when opening a customer account. Which data is collected can be seen from the respective input forms. Deletion of your customer account is possible at any time and can be done by sending a message to the above address of the person responsible. We store and use the data provided by you for the purpose of processing the contract. After complete processing of the contract or deletion of your customer account, your data will be deleted with regard to tax and commercial law retention periods (currently 7 years).

Question 18

4. How can I reset my password?

Accepted Answer

How do I reset my password?If you forgot your password, request a link to reset it or follow the "Forgot your password?" link on the Account page.

Question 19

4) Data processing when opening a customer account and for contract processing

Accepted Answer

Contract processing
According to Article 6 Paragraph 1 Letter b GDPR, personal data is collected and processed if you provide it to us to execute a contract or open a customer account. Which data is collected can be seen from the respective input forms. A deletion of your customer account is possible at any time and can be done by sending a message to the above address of the person responsible. We store and use the data you provide to process the contract. After the contract has been fully processed or your customer account has been deleted, your data will be deleted with regard to the retention periods under tax and commercial law (currently 7 years).

Question 20

§4. Prices and terms of payment

Accepted Answer

4.1 Unless otherwise stated in the Seller's product and service description, the prices quoted are total prices which include the statutory value added tax.

Question 21

5. How much does shipping cost?

Accepted Answer

You can find all the detailed shipping costs under Shipping and returns: The costs are free for standard shipping for orders within Austria over EUR 250.​Austria: from 5,00 € | Estimated delivery time 1-3 working daysGermany: from 12,00 € | Estimated delivery time 2-5 working daysSwitzerland: from 20,00 € | Estimated delivery time 3-4 working daysEU countries:  from 16,00 € | Estimated delivery time 3-5 working daysEurope (not EU): from 21,00  € | Estimated delivery time 4-5 working daysOutside of the EU: from 27,00 € | Estimated delivery time 7-9 working days

Question 22

§5. retention of title

Accepted Answer

5.1 With respect to its customers, whether consumers or entrepreneurs, the seller shall retain title to the goods provided until the purchase price owed has been paid in full.

Question 23

§ 5. Data processing for order handling

Accepted Answer

5.1 In order to process your order, we work together with the service provider(s) listed below, who support us in whole or in part in the execution of concluded contracts. Certain personal data will be transmitted to these service providers in accordance with the following information.
The personal data collected by us will be passed on to the transport company commissioned with the delivery as part of the contract processing, insofar as this is necessary for the delivery of the goods. We pass on your payment data to the commissioned credit institution within the framework of payment processing, insofar as this is necessary for payment processing. If payment service providers are used, we will inform you explicitly about this below. The legal basis for the transfer of data is Art. 6 Para. 1 lit. b GDPR.
5.2 Use of payment service providers (payment services) - Klarna
If you select a Klarna payment service, the payment will be processed via Klarna Bank AB (publ) [https://www.klarna.com/de], Sveavägen 46, 111 34 Stockholm, Sweden (hereafter "Klarna" ). In order to enable the processing of the payment, your personal data (first name and surname, street, house number, postcode, town, gender, e-mail address, telephone number and IP address) as well as data related to the order ( e.g. invoice amount, article, delivery type) will be passed on to Klarna for the purpose of checking your identity and creditworthiness, provided that you have expressly consented to this in accordance with Art. 6 Para. 1 lit. a GDPR during the ordering process. You can see which credit agencies your data may be forwarded to here:
https://cdn.klarna.com/1.0/shared/content/legal/terms/0/de_de/credit_rating_agencies The credit report may contain probability values (so-called score values). If score values are included in the result of the credit report, they are based on a scientifically recognized mathematical-statistical procedure. The calculation of the score values includes, but is not limited to, address data. Klarna uses the information obtained about the statistical probability of a payment default for a weighed decision about the establishment, implementation or termination of the contractual relationship.You can revoke your consent at any time by sending a message to the data controller or to Klarna. However, Klarna may continue to process your personal data to the extent necessary to process the payment in accordance with the contract.Your personal data will be processed in accordance with the applicable data protection provisions and as set out in Klarna's privacy policy for data subjects located in Germany https://cdn.klarna.com/1.0/shared/content/legal/terms/0/de_de/privacy for data subjects located in Austria https://cdn.klarna.com/1.0/shared/content/legal/terms/0/de_at/privacytreated.
- Stripes
If you choose a payment method from the payment service provider Stripe, the payment will be processed via the payment service provider Stripe Payments Europe Ltd., 1 Grand Canal Street Lower, Grand Canal Dock, Dublin, Ireland, to whom we pass on the information you provided during the ordering process, together with information about your order (name, address, account number, bank sort code, credit card number if applicable, invoice amount, currency and transaction number) in accordance with Art. 6 (1 ) lit. b GDPR. Your data will only be passed on for the purpose of processing payments with the payment service provider Stripe Payments Europe Ltd. and only to the extent necessary for this purpose. You can find more information on Stripe's data protection at the URL https://stripe.com/de/privacy#translation.
- Wix Payments
If you choose to use the Wix Payments payment method, payment will be made through the payment system of Wix HQ, 6350671, Nemal Tel Aviv St 40, Tel Aviv-Yafo, Israel ("Wix"). Wix Payments allows payment via all major credit card formats and, depending on the region, additional payment methods. The individual payment methods offered through Wix Payments will be disclosed to you on our website.
In the case of payments via Wix Payments, your payment data (e.g. payment amount, information on the payment method used, details of the payee) as well as your confirmation that the payment data is correct will be collected and processed by Wix for the purpose of carrying out the payment in accordance with Art. 6 (1) lit. b GDPR and transmitted to the credit institution commissioned with the payment. This processing only takes place insofar as it is actually necessary for the execution of the payment. Wix then authenticates the payment via the authentication procedure stored for you at your credit institution.
In the context of the aforementioned services, data may also be transmitted to Wix Inc., 500 Terry A. Francois Boulevard, San Francisco, California 94158, USA, by way of further processing on your behalf.
In the event that data is transferred to Wix in Israel, the appropriate level of data protection is guaranteed by adequacy decision of the European Commission.
Further information on data protection by Wix can be found on the following website: https://de.wix.com/about/privacy.

Question 24

5) Data processing for order processing

Accepted Answer

5.1 To process your order, we work together with the following service provider(s), who support us in whole or in part in the implementation of concluded contracts. Certain personal data is transmitted to these service providers in accordance with the following information.
The personal data collected by us will be passed on to the transport company commissioned with the delivery as part of the contract, insofar as this is necessary for the delivery of the goods. We pass on your payment data to the commissioned credit institute as part of the payment process, provided this is necessary for the payment process. If payment service providers are used, we will explicitly inform you of this below. The legal basis for the transfer of data is Art. 6 Paragraph 1 lit. b GDPR.

5.2 Use of payment service providers (payment services) - Klarna
If a Klarna payment service is selected, the payment will be processed by Klarna Bank AB (publ) [https://www.klarna.com/de], Sveavägen 46, 111 34 Stockholm, Sweden (hereinafter "Klarna"). In order to enable the payment to be processed, your personal data (first and last name, street, house number, postal code, city, gender, e-mail address, telephone number and IP address) as well as data relating to the order are collected (e.g. invoice amount, item, type of delivery) to Klarna for the purpose of identity and creditworthiness checks, provided that you have expressly consented to this in accordance with Article 6 (1) (a) GDPR as part of the ordering process. You can see here which credit agencies your data can be forwarded to:https://cdn.klarna.com/1.0/shared/content/legal/terms/0/de_de/credit_rating_agencies The credit report can contain probability values (so-called score values). As far as score values are included in the result of the credit report, they are based on a scientifically recognized mathematical-statistical process. Among other things, but not exclusively, address data is included in the calculation of the score values. Klarna uses the information received about the statistical probability of non-payment for a balanced decision on the establishment, implementation or termination of the contractual relationship. You can revoke your consent at any time by sending a message to the person responsible for data processing or to Klarna. However, Klarna may still be entitled to process your personal data if this is necessary for contractual payment processing. Your personal information will be processed in accordance with the applicable data protection regulations and in accordance with the information in Klarna's data protection regulations for data subjects based in Germany https://cdn. klarna.com/1.0/shared/content/legal/terms/0/de_de/privacy for data subjects based in Austria https://cdn.klarna.com/1.0/shared/content/legal/terms/0/de_at/privacytreated.

- StripesIf you choose a payment method from the payment service provider Stripe, the payment will be processed via the payment service provider Stripe Payments Europe Ltd., 1 Grand Canal Street Lower, Grand Canal Dock, Dublin, Ireland, to which we will send the information you provided during the ordering process together with the information about your order (name, address, account number, sort code, possibly credit card number, invoice amount, currency and transaction number) in accordance with Article 6 Paragraph 1 Letter b GDPR. Your data will only be passed on for the purpose of payment processing with the payment service provider Stripe Payments Europe Ltd. and only insofar as it is necessary for this. You can find more information about Stripe's data protection at the URL https://stripe.com/de/privacy#translation.

- Wix PaymentsIf you choose to use the Wix Payments payment method, the payment will be processed through the payment system of Wix HQ, 6350671, Nemal Tel Aviv St 40, Tel Aviv-Yafo, Israel ("Wix"). Wix Payments allows payment via all major credit card formats and, depending on the region, also via additional payment methods. The individual payment methods offered via Wix Payments will be communicated to you on our website.

For payments via Wix Payments, your payment details (e.g. payment amount, information on the payment method used, details on the payee) and your confirmation that the payment details are correct will be used by Wix to carry out the payment in accordance with Art. 6 Para. 1 lit. b GDPR collected, processed and transmitted to the bank responsible for the payment. This processing only takes place to the extent that it is actually necessary to carry out the payment. Wix then authenticates the payment using the authentication procedure stored for you at your bank.
As part of the aforementioned services, data can also be transmitted to Wix Inc., 500 Terry A. Francois Boulevard, San Francisco, California 94158, USA, through further processing.

In the event that data is transmitted to Wix in Israel, the European Commission's adequacy decision ensures the appropriate level of data protection.Further information on data protection from Wix can be found on the following website: https://de.wix.com/about/privacy

Question 25

5) Retention of title

Accepted Answer

5.1 Towards its customers, regardless of whether they are consumers or entrepreneurs, the seller reserves title to the goods provided until the purchase price owed has been paid in full.

Question 26

§6. Delivery and shipping conditions

Accepted Answer

6.1 Our offers are open to all customers with a residence or registered office in a member state of the European Union, the United Kingdom, the United States and Switzerland. Delivery will be made within the European Union, the United Kingdom, the United States and Switzerland.
6.2 The delivery of goods shall be made by shipping to the delivery address provided by the customer, unless otherwise agreed.
6.3 If the Customer is acting as an entrepreneur, the risk of loss or damage to the goods sold shall pass to the Customer as soon as the Seller has delivered the item to the forwarding agent, the carrier or the person or company otherwise designated to carry out the shipment. If the customer acts as a consumer, the risk shall pass to the consumer only as soon as the goods are delivered to the consumer or to a third party designated by the consumer and different from the carrier. If, however, the consumer has concluded the contract of carriage himself/herself without making use of a choice suggested by the business, the risk shall pass as soon as the goods are handed over to the carrier.
Costs and timing you will find at delivery and returns

Question 27

§ 6. Online marketing

Accepted Answer

6.1 Use of Google Ads conversion tracking
This website uses the online advertising program "Google Ads" and, within the framework of Google Ads, the conversion tracking of Google Ireland Limited, Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland ("Google"). We use Google Ads to draw attention to our attractive offers on external websites with the help of advertising media (so-called Google Adwords). We can determine how successful the individual advertising measures are in relation to the data of the advertising campaigns. Our aim is to show you advertising that is of interest to you, to make our website more interesting for you and to achieve a fair calculation of the advertising costs incurred.
The conversion tracking cookie is set when a user clicks on an ad placed by Google. Cookies are small text files that are stored on your end device. These cookies usually lose their validity after 30 days and are not used for personal identification. If the user visits certain pages of this website and the cookie has not yet expired, Google and we can recognize that the user clicked on the ad and was redirected to this page. Each Google Ads customer receives a different cookie. Cookies cannot therefore be tracked across Google Ads clients' websites. The information obtained using the conversion cookie is used to create conversion statistics for Google Ads customers who have opted in to conversion tracking. Clients learn the total number of users who clicked on their ad and were redirected to a page tagged with a conversion tracking tag. However, they do not receive any information that personally identifies users. If you do not wish to participate in the tracking, you can block this use by deactivating the Google conversion tracking cookie via your internet browser under the keyword "User settings". You will then not be included in the conversion tracking statistics. We use Google Ads based on our legitimate interest in targeted advertising pursuant to Art. 6 (1) lit. f GDPR. The use of Google Ads may also involve the transmission of personal data to the servers of Google LLC. in the United States.
You can obtain further information about Google's data protection provisions at the following Internet address: https://www.google.de/policies/privacy/.
You can permanently object to the setting of cookies by Google Ads conversion tracking by downloading and installing the Google browser plug-in available at the following link:
https://www.google.com/settings/ads/plugin?hl=de
Please note that certain functions of this website may not be available or may only be available to a limited extent if you have deactivated the use of cookies.
As far as legally required, we have obtained your consent pursuant to Art. 6 (1) lit. a GDPR for the processing of your data as described above. You can revoke your consent at any time with effect for the future. To exercise your revocation, deactivate this service in the "Cookie Consent Tool" provided on the website or alternatively follow the option described above to make an objection.

Question 28

6. Is the exchange within the EU free of charge?

Accepted Answer

Yes, there are no additional costs if you exchange your purchase for a different size. Shipping costs must be paid by the customer.

Question 29

6) Delivery and shipping conditions

Accepted Answer

6.1  Our offers are open to all customers with a place of residence or registered office in a member state of the European Union, in the United Kingdom, in the United States and Switzerland. Delivery is within the European Union, the United Kingdom, the United States and Switzerland.
6.2 Goods will be delivered to the delivery address specified by the customer, unless otherwise agreed.
6.3  If the customer acts as an entrepreneur, the risk of loss of or damage to the goods sold passes to the customer as soon as the seller hands over the goods to the freight forwarder, the carrier or the person or company otherwise responsible for carrying out the shipment delivered. If the customer acts as a consumer, the risk only passes to the consumer as soon as the goods are delivered to the consumer or to a third party designated by the consumer who is different from the carrier. However, if the consumer himself has concluded the contract of carriage without using any of the options suggested by the entrepreneur, the risk passes to the carrier as soon as the goods are handed over.

Question 30

6) Online Marketing

Accepted Answer

6.1 Use of Google Ads conversion tracking
This website uses the online advertising program "Google Ads" and, as part of Google Ads, conversion tracking by Google Ireland Limited, Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland ("Google"). We use Google Ads to draw attention to our attractive offers with the help of advertising material (so-called Google Adwords) on external websites. In relation to the data of the advertising campaigns, we can determine how successful the individual advertising measures are. We are pursuing the aim of showing you advertising that is of interest to you, making our website more interesting for you and achieving a fair calculation of the advertising costs incurred.
The conversion tracking cookie is set when a user clicks on an ad served by Google. Cookies are small text files that are stored on your end device. These cookies usually lose their validity after 30 days and are not used for personal identification. If the user visits certain pages of this website and the cookie has not yet expired, we and Google can recognize that the user clicked on the ad and was redirected to this page. Each Google Ads customer receives a different cookie. This means that cookies cannot be tracked via the websites of Google Ads customers. The information obtained using the conversion cookie is used to create conversion statistics for Google Ads customers who have opted for conversion tracking. Customers find out the total number of users who clicked on their ad and were redirected to a page with a conversion tracking tag. However, they do not receive any information with which users can be personally identified. If you do not wish to participate in the tracking, you can block this use by deactivating the Google Conversion Tracking cookie in your Internet browser under the keyword "User settings". You will then not be included in the conversion tracking statistics. We use Google Ads based on our legitimate interest in targeted advertising in accordance with Article 6 (1) (f) GDPR. As part of the use of Google Ads, personal data may also be transmitted to the servers of Google LLC. come to the USA.
You can find more information about Google's data protection regulations at the following Internet address: https://www.google.de/policies/privacy/
You can permanently object to the setting of cookies by Google Ads conversion tracking by downloading and installing the Google browser plug-in available under the following link:https://www.google.com/settings/ads/plugin?hl=de
Please note that certain functions of this website may not work or only to a limited extent if you have deactivated the use of cookies.
Insofar as this is legally required, we have obtained your consent in accordance with Article 6 (1) (a) GDPR to process your data as described above. You can revoke your consent at any time with effect for the future. To exercise your revocation, deactivate this service in the "Cookie-Consent-Tool" provided on the website or alternatively follow the option described above to make an objection.

Question 31

7) Web Analytics Services

Accepted Answer

Google (Universal) AnalyticsThis website uses Google (Universal) Analytics, a web analytics service provided by Google Ireland Limited, Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland ("Google"). Google (Universal) Analytics uses so-called "cookies", which are text files that are stored on your end device and that enable an analysis of your use of the website. The information generated by the cookie about your use of this website (including the abbreviated IP address) is usually transmitted to a Google server and stored there. It can also be transmitted to the servers of Google LLC. come to the USA.
This website uses Google (Universal) Analytics exclusively with the "_anonymizeIp()" extension, which ensures anonymization of the IP address by shortening it and excludes direct personal reference. As a result of the extension, your IP address will be shortened beforehand by Google within member states of the European Union or in other contracting states of the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be sent to a Google LLC server in the USA and shortened there. On our behalf, Google will use this information to evaluate your use of the website, to compile reports on website activity and to provide us with other services related to website activity and internet usage. The IP address transmitted by your browser as part of Google (Universal) Analytics is not merged with other Google data.

All of the processing described above, in particular the setting of Google Analytics cookies for reading information on the end device used, will only be carried out if you have given us your express consent in accordance with Article 6 (1) (a) GDPR to have. Without this consent, Google Analytics will not be used during your visit to the site. You can revoke your consent at any time with effect for the future. To exercise your revocation, please deactivate this service in the "Cookie Consent Tool" provided on the website. We have concluded an order processing contract with Google for the use of Google Analytics, which obliges Google to protect the data of our site visitors and not to pass it on to third parties.
For the transmission of data from the EU to the USA, Google relies on the so-called standard data protection clauses of the European Commission, which are intended to ensure compliance with the European data protection level in the USA.Further information on Google (Universal) Analytics can be found here: https://policies.google.com/privacy?hl=de&gl=de

Question 32

§ 7. Web analytics services

Accepted Answer

Google (Universal) Analytics
This website uses Google (Universal) Analytics, a web analytics service provided by Google Ireland Limited, Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland ("Google"). Google (Universal) Analytics uses "cookies", which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States.
This website uses Google (Universal) Analytics exclusively with the extension "_anonymizeIp()", which ensures anonymization of the IP address by shortening it and excludes direct personal reference. The extension means that your IP address is shortened beforehand by Google within member states of the European Union or in other contracting states to the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transmitted to a Google LLC server in the USA and shortened there. Google will use this information on our behalf for the purpose of evaluating your use of the website, compiling reports on website activity and providing other services relating to website activity and internet usage. In this context, the IP address transmitted by your browser as part of Google (Universal) Analytics will not be merged with other Google data.
All processing described above, in particular the setting of Google Analytics cookies for the reading of information on the end device used, will only be carried out if you have given us your express consent to do so in accordance with Art. 6 ( 1) a GDPR. Without this consent, Google Analytics will not be used during your visit to the site. You can revoke your consent at any time with effect for the future. To exercise your revocation, please deactivate this service in the "Cookie Consent Tool" provided on the website. We have concluded an order processing agreement with Google for the use of Google Analytics, which obliges Google to protect the data of our site visitors and not to pass it on to third parties.
For the transfer of data from the EU to the USA, Google refers to the so-called standard data protection clauses of the European Commission, which are intended to ensure compliance with the European level of data protection in the USA.
Further information on Google (Universal) Analytics can be found here: https://policies.google.com/privacy?hl=de&gl=de

Question 33

§7. Warranty/Liability

Accepted Answer

The provisions of the statutory warranty shall apply.
If the customer acts as an entrepreneur, the following also applies:
- In principle, an insignificant defect does not constitute a warranty claim,
- The seller has the choice of how to remedy the defect.
- The limitation period does not begin again if a replacement delivery is made under warranty.
- If the customer acts as an entrepreneur in the sense of the Austrian Commercial Code (UGB), he shall be subject to the commercial obligation to examine the goods and to give notice of defects pursuant to § 377 UGB. If the customer fails to comply with the notification obligations regulated therein, the goods shall be deemed approved.
Liability of the seller is excluded for slight negligence, unless it is personal injury. These liability regulations also apply with regard to the liability of the seller for his vicarious agents and legal representatives.

Question 34

7. Will my refund still include taxes and/or duties?

Accepted Answer

Your refund will still include taxes and/or duties.

Question 35

7) Warranty/Liability

Accepted Answer

The provisions of the statutory warranty apply.
If the customer acts as an entrepreneur, the following also applies:
In principle, an insignificant defect does not justify any warranty claims,
The seller has the choice of how to remedy the defect
The limitation period does not begin again if a replacement delivery is made under warranty.
If the customer acts as an entrepreneur within the meaning of the UGB, he is subject to the commercial obligation to examine and give notice of defects in accordance with § 377 UGB. If the customer fails to comply with the notification obligations regulated there, the goods are deemed to have been approved.
The seller is not liable for slight negligence, unless it is a question of personal injury. These liability regulations also apply with regard to the liability of the seller for his vicarious agents and legal representatives.

Question 36

8) Jurisdiction/Applicable Law

Question 37

§8th. Place of Jurisdiction/Applicable Law

Accepted Answer

8.1 In the relationship with entrepreneurs, Austrian substantive law shall apply exclusively to the exclusion of the UN Convention on Contracts for the International Sale of Goods. Insofar as this does not conflict with any mandatory statutory provisions, this shall also apply to customers who are consumers and who do not have a domicile or habitual residence in an EU Member State at the time of conclusion of the contract. In the case of consumers who are domiciled or habitually resident in an EU Member State at the time of conclusion of the contract, this choice of law shall only apply insofar as the protection granted is not withdrawn by mandatory provisions of the law of the state in which the consumer is domiciled or habitually resident.
8.2 For consumers domiciled or habitually resident in a member state of the EU, the statutory places of jurisdiction shall apply. In the relationship with entrepreneurs, the factually competent court at the registered office of the seller is agreed as the exclusively competent court. Insofar as this does not conflict with any mandatory statutory provisions, this shall also apply to customers who are consumers and who do not have a domicile or habitual residence in an EU Member State at the time of conclusion of the contract.

Question 38

8. Will I receive an invoice for my order?

Accepted Answer

In order to protect the environment, we will be happy to issue you with a digital invoice, which we will send by email.

Question 39

§ 8. Retargeting/ Remarketing/ Referral advertising

Accepted Answer

Google Ads Remarketing
Our website uses the Google Ads Remarketing function to advertise this website in Google search results and on third-party websites. The provider is Google Ireland Limited, Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland ("Google"). For this purpose, Google sets a cookie in the browser of your terminal device, which automatically enables interest-based advertising by means of a pseudonymous cookie ID and on the basis of the pages you visit. The processing is based on our legitimate interest in the optimal marketing of our website in accordance with Art. 6 para. 1 lit. f GDPR.
Further data processing will only take place if you have consented to Google linking your internet and app browsing history to your Google account and using information from your Google account to personalize the ads you see on the web. In this case, if you are logged into Google while visiting our website, Google will use your data together with Google Analytics data to create and define target group lists for cross-device remarketing. For this purpose, your personal data will be temporarily linked by Google with Google Analytics data in order to form target groups. In the context of the use of Google Ads Remarketing, personal data may also be transmitted to the servers of Google LLC. in the United States.
You can permanently object to the setting of cookies by Google Ads Remarketing by downloading and installing the Google browser plug-in available at the following link:
https://www.google.com/settings/ads/onweb/
Further information and the privacy policy regarding advertising and Google can be found here:
https://www.google.com/policies/technologies/ads/
As far as legally required, we have obtained your consent for the processing of your data as described above in accordance with Art. 6 para. 1 lit. a GDPR. You can revoke your consent at any time with effect for the future. To exercise your revocation, deactivate this service in the "Cookie Consent Tool" provided on the website or alternatively follow the option described above for making an objection.

Question 40

8) Retargeting/ Remarketing/ Referral Advertising

Accepted Answer

Google Ads RemarketingOur website uses the functions of Google Ads Remarketing, with which we advertise this website in Google search results and on third-party websites. The provider is Google Ireland Limited, Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland ("Google"). For this purpose, Google sets a cookie in the browser of your end device, which automatically enables interest-based advertising using a pseudonymous cookie ID and based on the pages you visit. The processing takes place on the basis of our legitimate interest in the optimal marketing of our website in accordance with Art. 6 Para. 1 lit. f GDPR.

Any additional data processing will only take place if you have given your consent to Google linking your Internet and app browser history to your Google account and using information from your Google account to personalize ads that view them on the web. In this case, if you are logged in to Google while visiting our website, Google will use your data together with Google Analytics data to create and define target group lists for cross-device remarketing. To do this, Google will temporarily link your personal data to Google Analytics data in order to form target groups. As part of the use of Google Ads Remarketing, personal data may also be transmitted to the servers of Google LLC. come in the US.You can permanently object to the setting of cookies by Google Ads Remarketing by downloading and installing the Google browser plug-in available under the following link:https://www.google.com/settings/ads/onweb/Further information and the data protection regulations regarding advertising and Google can be found here:https://www.google.com/policies/technologies/ads/Insofar as this is legally required, we have obtained your consent in accordance with Art. 6 (1) (a) GDPR to process your data as described above. You can revoke your consent at any time with effect for the future. To exercise your revocation, deactivate this service in the "Cookie-Consent-Tool" provided on the website or alternatively follow the option described above to make an objection.

Question 41

9) Alternative Dispute Resolution

Accepted Answer

9.1 The EU Commission provides a platform for online dispute resolution under the following link: https://ec.europa.eu/consumers/odr
This platform serves as a contact point for the out-of-court settlement of disputes arising from online purchase or service contracts in which a consumer is involved.

Question 42

9. Can I return items?

Accepted Answer

If you wish to exchange an item, please contact us within fourteen (14) days of receipt of delivery. The items must be unused and must not show any damage. Postage/courier postage for returned items is the responsibility of the buyer unless the original item was shipped incorrectly.​Please pack the item carefully so that it reaches us undamaged. You are responsible for the package until it reaches us. Therefore, please ensure that your item is insured or can be tracked. We recommend an insured post/courier shipping method as we cannot accept liability for items that we have not sent ourselves. Custom-made products are exempt from this rule.

Question 43

§ 9. Use of your data for direct advertising, direct marketing"

Accepted Answer

9.1 Registration for our e-mail newsletterIf you register for our e-mail newsletter, we will regularly send you information about our offers. The only mandatory information for sending the newsletter is your e-mail address. With your order, you give us your consent for the use of your personal data in accordance with Art. 6 Para. 1 lit. a GDPR. When you register for the newsletter, we store your IP address entered by your Internet service provider (ISP) as well as the date and time of registration in order to be able to trace any possible misuse of your e-mail address at a later date . The data we collect when you register for the newsletter is used exclusively for the purpose of sending information by way of the newsletter. You can unsubscribe from the newsletter at any time via the link provided for this purpose in the newsletter or by sending a corresponding message to the responsible person named at the beginning. After unsubscribing, your e-mail address will be deleted from our newsletter distribution list immediately.9.2 Sending the e-mail newsletter to existing customersIf you have provided us with your e-mail address when purchasing goods or services, we reserve the right to regularly send you e-mail offers for similar goods or services to those already purchased from our range. In accordance with § 107 TKG, we do not need to obtain your separate consent for this. In this respect, the data processing is carried out solely on the basis of our legitimate interest in personalized direct advertising in accordance with Art. 6 Para. 1 lit. f GDPR. If you have initially objected to the use of your e-mail address for this purpose, we will not send you any e-mails. You are entitled to object to the use of your e-mail address for the aforementioned advertising purpose at any time with effect for the future by notifying the responsible person named at the beginning. After receipt of your objection, the use of your e-mail address for advertising purposes will cease immediately.If the items delivered have obvious material or manufacturing defects, the customer is obliged to contact Top Dog & Cool Cat support immediately. In the event of improper use of the items ordered, such as
- Damage from chewing or biting
- Scratches, abrasions, abrasion marks
- Damage caused by improper care and use
- Damage from excessive use in water and dirt
No liability is accepted. However, Top Dog & Cool Cat offers paid repairs including shipping, if this is possible. The costs of the returns are borne by the buyer.

Question 44

§9. Alternate Dispute Resolution

Accepted Answer

9.1 The EU Commission provides a platform for online dispute resolution on the Internet at the following link: https://ec.europa.eu/consumers/odr.
This platform serves as a contact point for the out-of-court settlement of disputes arising from online purchase or service contracts involving a consumer.

Question 45

9) Use of your data for direct marketing

Accepted Answer

9.1 Subscription to our email newsletter
If you register for our e-mail newsletter, we will regularly send you information about our offers. The only mandatory information for sending the newsletter is your e-mail address. By placing an order, you give us your consent to the use of your personal data in accordance with Article 6 (1) (a) GDPR. When you register for the newsletter, we save your IP address entered by the Internet Service Provider (ISP) as well as the date and time of registration in order to be able to trace possible misuse of your e-mail address at a later point in time. The data collected by us when registering for the newsletter is used exclusively for the purpose of sending information via the newsletter. You can unsubscribe from the newsletter at any time via the link provided for this purpose in the newsletter or by sending a message to the person responsible mentioned above. After you have unsubscribed, your e-mail address will be deleted immediately from our newsletter distribution list.
9.2 Sending the e-mail newsletter to existing customers
If you have provided us with your e-mail address when purchasing goods or services, we reserve the right to regularly e-mail you offers for goods or services from our range that are similar to those you have already purchased . According to § 107 TKG, we do not have to obtain your separate consent for this. In this respect, data processing takes place solely on the basis of our legitimate interest in personalized direct advertising in accordance with Article 6 (1) (f) GDPR. If you initially objected to the use of your e-mail address for this purpose, we will not send you an e-mail. You are entitled to object to the use of your e-mail address for the aforementioned advertising purpose at any time with effect for the future by notifying the person responsible named at the beginning. After receipt of your objection, the use of your e-mail address for advertising purposes will be stopped immediately.

Question 46

10) hosting

Accepted Answer

Hosted by WixWe use the website builder system from Wix HQ, 6350671, Nemal Tel Aviv St 40, Tel Aviv-Yafo, Israel ("Wix") for the purpose of hosting and displaying the website on the basis of processing on our behalf. All data collected on our website is processed on the Wix servers. As part of the aforementioned Wix services, data can also be transmitted to Wix Inc., 500 Terry A. Francois Boulevard, San Francisco, California 94158, USA, as part of further processing on behalf of Wix. In the case of the transmission of data to Wix in Israel, the appropriate level of data protection is guaranteed by the adequacy decision of the European Commission. You can find further information on data protection from Wix on the following website: https://de.wix.com/about/privacyThe scope of the processing of personal data is presented below. Further processing on servers other than the aforementioned Wix will only take place within the framework communicated below.

Question 47

§ 10. Hosting

Accepted Answer

Hosted by Wix
We use the website building system of Wix HQ, 6350671, Nemal Tel Aviv St 40, Tel Aviv-Yafo, Israel ("Wix") for the purpose of hosting and displaying the website on the basis of processing on our behalf. All data collected on our website is processed on Wix's servers. As part of the aforementioned services provided by Wix, data may also be transferred to Wix Inc, 500 Terry A. Francois Boulevard, San Francisco, California 94158, USA, as part of further processing on our behalf. In the event that data is transferred to Wix in Israel, the appropriate level of data protection is guaranteed by adequacy decision of the European Commission. Further information on data protection by Wix can be found on the following website: https://de.wix.com/about/privacy.
The scope of the processing of personal data is described below. Further processing on servers other than the aforementioned Wix servers only takes place within the framework communicated below.

Question 48

10. Can I change or cancel an item from my order?

Accepted Answer

Depending on the status of your order, it is possible to cancel an item or request a different size for an item you have already purchased. Please note that we are unable to add an item to an existing order. If you need to make changes to your order, please contact office@topdogcoolcat.com If you notice a price change on an item you have purchased, please e-mail to office@topdogcoolcat.com

Question 49

11. What do I do if I think an item I bought on your site is faulty?

Accepted Answer

Just send an email to office@topdogcoolcat.com and we will check it for you. When you contact us, please include your order number and photos of your item. Please note that items damaged through normal wear and tear, through an accident, or through your own misuse will not be considered faulty.In the event of improper use of the items ordered, such as- Damage from chewing or biting- Scratches, abrasions, abrasion marks- Damage caused by improper care and use- Damage caused by excessive use in water and dirt- Natural signs of wear on leather products (scratches, cracks, scars)No liability is accepted. This does not affect your statutory rights.

Question 50

§ 11. Use of social media: social plugins

Accepted Answer

11.1 Facebook as default plugin
Our website uses so-called social plugins ("plugins") of the social network Facebook, which is operated by Facebook Ireland Ltd, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland ("Facebook"). The plugins are marked with a Facebook logo or the addition "Social Plug-in from Facebook" or "Facebook Social Plugin". You can find an overview of the Facebook plug-ins and their appearance here: https://developers.facebook.com/docs/plugins.
When you call up a page of our website that contains such a plug-in, your browser establishes a direct connection to the Facebook servers. The content of the plugin is transmitted by Facebook directly to your browser and integrated into the page. Through this integration, Facebook receives the information that your browser has called up the corresponding page of our website, even if you do not have a Facebook profile or are not currently logged in to Facebook. This information (including your IP address) is transmitted by your browser directly to a Facebook Inc. server in the USA and stored there.
If you are logged in to Facebook, Facebook can directly assign your visit to our website to your Facebook profile. If you interact with the plugins, for example by clicking the "Like" button or posting a comment, this information is also transmitted directly to a Facebook server and stored there. The information is also published on your Facebook profile and displayed to your Facebook friends.
The data processing operations described are carried out in accordance with Art. 6 (1) lit. f GDPR on the basis of Facebook's legitimate interests in displaying personalized advertising to inform other users of the social network about your activities on our website and for the needs-based design of the Facebook service.
If you do not want Facebook to assign the data collected via our website directly to your Facebook profile, you must log out of Facebook before visiting our website. You can also object to the loading of the Facebook plugins and thus the data processing operations described above for the future using add-ons for your browser, e.g. the script blocker "NoScript" (http://noscript.net/).
For the purpose and scope of the data collection and the further processing and use of the data by Facebook, as well as your rights in this regard and setting options for protecting your privacy, please refer to Facebook's privacy policy:
https://www.facebook.com/policy.php
11.2 Instagram as default plugin
Our website uses so-called social plugins ("plugins") of the online service Instagram, which is operated by Facebook Ireland Ltd, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2 Ireland ("Facebook"). The plugins are marked with an Instagram logo, for example in the form of an "Instagram camera". You can find an overview of the Instagram plugins and their appearance here: http://blog.instagram.com/post/36222022872/introducing-instagram-badges.
When you call up a page of our website that contains such a plugin, your browser establishes a direct connection to the Instagram servers. The content of the plugin is transmitted by Instagram directly to your browser and integrated into the page. Through this integration, Instagram receives the information that your browser has called up the corresponding page of our website, even if you do not have an Instagram profile or are not currently logged in to Instagram. This information (including your IP address) is transmitted by your browser directly to a Facebook Inc. server in the USA and stored there.
If you are logged in to Instagram, Instagram can directly assign your visit to our website to your Instagram account. If you interact with the plugins, for example by clicking the "Instagram camera" button, this information is also transmitted directly to an Instagram server and stored there. The information is also published on your Instagram account and displayed there to your contacts.
The data processing operations described are carried out in accordance with Art. 6 (1) lit. f GDPR on the basis of Instagram's legitimate interests in displaying personalized advertising to inform other users of the social network about your activities on our website and for the needs-based design of the Instagram service.
If you do not want Instagram to directly assign the data collected via our website to your Instagram account, you must log out of Instagram before visiting our website. You can also object to the loading of the Instagram plugins and thus the data processing operations described above for the future with add-ons for your browser, e.g. with the script blocker "NoScript" (http://noscript.net/).
For the purpose and scope of the data collection and the further processing and use of the data by Instagram, as well as your rights in this regard and setting options for protecting your privacy, please refer to Instagram's privacy policy: https:/ /help.instagram.com/155833707900388/

Question 51

11) Use of Social Media: Social Plugins

Accepted Answer

11.1 Facebook as default plugin
So-called social plugins ("plugins") from the social network Facebook, which is operated by Facebook Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland ("Facebook"), are used on our website. The plugins are marked with a Facebook logo or the addition "Social Plugin from Facebook" or "Facebook Social Plugin". You can find an overview of the Facebook plugins and their appearance here: https://developers.facebook.com/docs/plugins
If you access a page on our website that contains such a plugin, your browser establishes a direct connection to the Facebook servers. The content of the plugin is transmitted directly from Facebook to your browser and integrated into the page. Through this integration, Facebook receives the information that your browser has accessed the corresponding page of our website, even if you do not have a Facebook profile or are not currently logged in to Facebook. This information (including your IP address) is sent directly from your browser to a Facebook Inc. server in the USA and stored there.
If you are logged into Facebook, Facebook can immediately assign your visit to our website to your Facebook profile. If you interact with the plugins, for example by clicking the "Like" button or making a comment, this information is also transmitted directly to a Facebook server and stored there. The information will also be published on your Facebook profile and shown to your Facebook friends.
The data processing operations described are carried out in accordance with Article 6 (1) (f) GDPR on the basis of Facebook's legitimate interests in the display of personalized advertising in order to inform other users of the social network about your activities on our website and to design the website according to their needs Facebook service.
If you do not want Facebook to directly assign the data collected via our website to your Facebook profile, you must log out of Facebook before visiting our website. You can also object to the loading of the Facebook plugins and thus the data processing operations described above with add-ons for your browser for the future, e.g. with the script blocker "NoScript" (http://noscript.net/).
The purpose and scope of the data collection and the further processing and use of the data by Facebook as well as your rights in this regard and setting options for protecting your privacy can be found in Facebook's data protection information:https://www.facebook.com/policy.php
11.2 Instagram as default plugin
So-called social plugins (“plugins”) from the online service Instagram, which is operated by Facebook Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbour, Dublin 2 Ireland (“Facebook”), are used on our website. The plugins are marked with an Instagram logo, for example in the form of an “Instagram camera”. You can find an overview of the Instagram plugins and their appearance here: http://blog.instagram.com/post/36222022872/introducing-instagram-badges.
If you access a page on our website that contains such a plugin, your browser establishes a direct connection to the Instagram servers. The content of the plugin is transmitted directly from Instagram to your browser and integrated into the page. Through this integration, Instagram receives the information that your browser has accessed the corresponding page of our website, even if you do not have an Instagram profile or are not currently logged in to Instagram. This information (including your IP address) is sent directly from your browser to a Facebook Inc. server in the USA and stored there.
If you are logged in to Instagram, Instagram can immediately assign your visit to our website to your Instagram account. If you interact with the plugins, for example by pressing the "Instagram Camera" button, this information is also transmitted directly to an Instagram server and stored there. The information will also be published on your Instagram account and displayed to your contacts there.
The data processing operations described are carried out in accordance with Article 6 (1) (f) GDPR on the basis of Instagram's legitimate interests in the display of personalized advertising in order to inform other users of the social network about your activities on our website and to design the website according to their needs Instagram service.
If you do not want Instagram to directly assign the data collected via our website to your Instagram account, you must log out of Instagram before visiting our website. You can also object to the loading of the Instagram plugins and thus the data processing operations described above with add-ons for your browser for the future, e.g. with the script blocker "NoScript" (http://noscript.net/).
The purpose and scope of the data collection and the further processing and use of the data by Instagram as well as your rights in this regard and setting options for protecting your privacy can be found in Instagram's data protection information: https://help.instagram.com/155833707900388/

Question 52

12) Rights of the data subject

Accepted Answer

12.1 Applicable data protection law grants you comprehensive data subject rights vis-à-vis the person responsible with regard to the processing of your personal data, about which we will inform you below:
Right to information according to Art. 15 GDPR: In particular, you have a right to information about your personal data processed by us, the processing purposes, the categories of processed personal data, the recipients or categories of recipients to whom your data was or will be disclosed , the planned storage period or the criteria for determining the storage period, the existence of a right to correction, deletion, restriction of processing, objection to processing, complaint to a supervisory authority, the origin of your data if they were not collected from you by us the existence of automated decision-making including profiling and, if applicable, meaningful information about the logic involved and the scope and intended effects of such processing on you, as well as your right to be informed which guarantees pursuant to Art. 46 GDPR when forwarding your data i n third countries exist;
Right to rectification in accordance with Art. 16 GDPR: You have the right to immediate rectification of incorrect data concerning you and/or completion of your incomplete data stored by us;
Right to deletion in accordance with Art. 17 GDPR: You have the right to request the deletion of your personal data if the requirements of Art. 17 Para. 1 GDPR are met. However, this right does not apply in particular if the processing is necessary to exercise the right to freedom of expression and information, to fulfill a legal obligation, for reasons of public interest or to assert, exercise or defend legal claims;
Right to restriction of processing in accordance with Art. 18 GDPR: You have the right to request the restriction of the processing of your personal data as long as the correctness of your data, which you dispute, is checked if you refuse to delete your data due to inadmissible data processing and instead request the restriction of the processing of your data if you need your data to assert, exercise or defend legal claims after we no longer need this data after the purpose has been achieved or if you have lodged an objection for reasons of your particular situation, as long as it is not certain whether our legitimate reasons prevail;
Right to information in accordance with Art. 19 GDPR: If you have asserted the right to correction, deletion or restriction of processing against the person responsible, he is obliged to notify all recipients to whom your personal data has been disclosed of this correction or deletion of the data or restriction of processing, unless this proves impossible or involves a disproportionate effort. You have the right to be informed about these recipients.
Right to data portability in accordance with Art. 20 GDPR: You have the right to receive your personal data that you have provided to us in a structured, common and machine-readable format or to request transmission to another person responsible, insofar as this is technically is feasible;
Right to revoke granted consent in accordance with Art. 7 Para. 3 GDPR: You have the right to revoke your consent to the processing of data at any time with effect for the future. In the event of revocation, we will delete the data concerned immediately, unless further processing can be based on a legal basis for processing without consent. The revocation of the consent does not affect the legality of the processing carried out on the basis of the consent up to the point of revocation;
Right to lodge a complaint pursuant to Art. 77 GDPR: If you believe that the processing of your personal data violates the GDPR, you have the right to lodge a complaint with a supervisory authority - without prejudice to any other administrative or judicial remedy - in Austria the data protection authority
12.2 Right to object
If your personal data is processed because of our overriding interest, you have the right at any time to object to this processing with effect for the future. However, further processing is reserved if there are compelling reasons for further processing.

Question 53

§ 12. Rights of the data subject

Accepted Answer

12.1 The applicable data protection law grants you comprehensive data subject rights vis-à-vis the controller with regard to the processing of your personal data, which we inform you about below:
 Right to information pursuant to Art. 15 GDPR: You have in particular a right to information about your personal data processed by us, the processing purposes, the categories of personal data processed, the recipients or categories of recipients to whom your data have been or will be disclosed, the planned storage period or the criteria for determining the storage period, the existence of a right to rectification, erasure, restriction of processing, objection to processing, complaint to a supervisory authority, the origin of your data if it has not been collected from you by us, the existence of automated decision-making including profiling and, if applicable, meaningful information about the logic involved and the scope and the intended effects of such processing concerning you, as well as your right to be informed about which guarantees exist in accordance with Art. 46 GDPR in case of transfer of your data to third countries;
 Right to rectification pursuant to Art. 16 of the GDPR: You have the right to have any inaccurate data relating to you rectified without delay and/or to have any incomplete data stored by us completed;
 Right to deletion pursuant to Art. 17 GDPR: You have the right to demand the deletion of your personal data if the requirements of Art. 17 (1) GDPR are met. However, this right does not exist in particular if the processing is necessary for the exercise of the right to freedom of expression and information, for compliance with a legal obligation, for reasons of public interest or for the assertion, exercise or defense of legal claims ;
 Right to restriction of processing pursuant to Art. 18 of the GDPR: You have the right to request the restriction of the processing of your personal data as long as the accuracy of your data, which you dispute, is being verified; if you refuse the erasure of your data due to unlawful data processing and instead request the restriction of the processing of your data; if you require your data for the assertion, exercise or defense of legal claims after we no longer need this data after the purpose has been achieved; or if you have lodged an objection for reasons relating to your particular situation as long as it has not yet been determined whether our legitimate grounds prevail;
 Right to information pursuant to Art. 19 GDPR: If you have asserted the right to rectification, erasure or restriction of processing against the controller, the controller is obliged to inform all recipients to whom the personal data concerning you have been disclosed of this rectification or erasure of the data or restriction of processing, unless this proves impossible or involves a disproportionate effort. You have the right to be informed about these recipients.
 Right to data portability pursuant to Art. 20 GDPR: You have the right to receive your personal data that you have provided to us in a structured, common and machine-readable format or to request that it be transferred to another controller, insofar as this is technically feasible;
 Right to revoke consent given in accordance with Art. 7 (3) GDPR: You have the right to revoke consent to the processing of data once given at any time with effect for the future. In the event of revocation, we will immediately delete the data concerned unless further processing can be based on a legal basis for processing without consent. The revocation of consent does not affect the lawfulness of the processing carried out on the basis of the consent until the revocation;
 Right to lodge a complaint pursuant to Art. 77 GDPR: If you believe that the processing of personal data concerning you violates the GDPR, you have - without prejudice to any other administrative or judicial remedy - the right to lodge a complaint with a supervisory authority, in Austria the data protection authority.
12.2 Right of objection
If your personal data is processed on the basis of our overriding interest, you have the right to object to this processing at any time with effect for the future. However, we reserve the right to further processing if there are compelling reasons for further processing.

Question 54

12. How long can delivery take?

Accepted Answer

You will find the corresponding delivery time for each product. We usually ship products in stock within 2 working days after receipt of the order, the delivery time for standard shipping in Europe is 2 - 5 working days. You can find an overview of delivery times and shipping costs under Shipping and returns

Question 55

13. What size should I buy for my pet or myself?

Accepted Answer

The size and fit of a dog and cat accessory often varies from dog breed to dog breed. To help you choose the right size, you can view the product dimensions on each product page under Sizeguide. The Size Guide, which you can find in the footer, gives you an overview of all sizes. Click here for the size guideIf you need expert sizing advice, email us directly. office@topdogcoolcat.com

Question 56

14. How do I care for the top dog cool cat products?

Accepted Answer

Please see the instructions provided with each product.LinenWe recommend hand washing or scrubbing our products with lukewarm water and soap. If you want to wash your leash completely, it is recommended to put the textile leash in a fabric bag in the washing machine at max. 30°C on the gentle cycle so that no damage occurs. Do not put in the dryer.​LeatherBe careful with products made of leather or with leather parts. The leather parts are only dry cleaned and must not be washed. Our fine patent leather is a sensitive natural product that can react easily and sensitively to external influences. Too much water or moisture or prolonged exposure to the sun can cause the material to expand, in very rare cases discolour or even get scratches/cracks. Since we only receive fresh leather, this cannot be avoided with the purely natural product, but it gives the leather its own character with constant wear. You can slow down the process by avoiding contact with water or too much moisture if possible, or avoiding leaving it in the sun on hot days with strong UV rays. It is also advisable to care for our leather with special leather grease and a soft brush if necessary. Alternatively, dirt such as mud etc. can also be left to dry and then carefully brushed out with a soft brush.Closures & carabinersThe clasps are easy to bring back to shine with brass cleaner. You can polish the elements to guarantee a new shine.Beds, Pillows & CoversBeds, Pillows & Covers: All covers are hand washable. Inner cushions can be washed in the washing machine at 60°C and ideally tumble dried at 60°.​

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